← 전세탈출 키우기
전세탈출 키우기 Support
We take questions by email and reply within 1–2 business days (Korea time).
Contact us
When reporting a bug, include your device model, OS version, app version and what happened — it helps us fix it much faster. The app itself is in Korean, but you are welcome to write to us in English.
FAQ
- My data is gone. If you were signed in, sign in again with the same account to restore it. Otherwise, please contact us by email.
- I got a new device. Sign in with the same account and your data carries over. To unlock what you bought on a new device, sign in with the same store account (Apple ID or Google account) and tap Restore purchases in the app settings. Purchases do not transfer between the App Store and Google Play.
- I paid but it is still locked. Tap Restore purchases in the app settings while signed in with the store account you paid with. If it still does not unlock, quit the app completely and reopen it; if the problem continues, email us with your receipt (the App Store receipt email or your Google Play order number).
- I want a refund. Payments are processed by the App Store, Google Play and Toss, so refunds are requested from whichever one you paid through. If you paid on the App Store, request it at reportaproblem.apple.com (developers cannot refund Apple payments directly). If you paid on Google Play, you can request it from your Google Play order history within 48 hours of purchase; after that, email us your order number (starting with GPA) and we will review and process it. If you paid inside the Toss app, email us with the payment record from Toss and we will look into it.
- Ads appear too often. Send us your thoughts on ad frequency by email and we will take them into account.